QUALITY AND DOCUMENTS

Our company is the raw material from the supply to be produced, marketed shipment after-sales support to the ongoing process of monitoring of the quality management system under perform, the company activities can be monitored and be sustainable manufacturing, laboratory, shipping, marketing and customer relationships of all data into the computer system are recorded. All departments of our company's Quality Management System has been operating as a part of.
 
Traceability of products
LOT number is given for each product produced; the date on which the product is produced, the shift of production place, the product was packaged very detailed information on the production line is written on the packaging. lot of records in the computer system kept under production data retrospectively to the data of manufactured products is achieved instantaneously.
 
Customer Relationship Management
Products and services marketed in the process of CRM management is the most effective way to implement, pre-sales, sales during and after the customer relationship most effectively managed, the process occurring in customer complaints quickly and effectively to be resolved on the system "CPA" opening the responsible staff and department manager of the problem Examination of the root cause detection, where the measures taken as a result of the preparation of the final report, CPA closure is provided by senior managers, CPA final report was shared with the client process is terminated effective.
 
Input Control Products and Services
Company used under all types of packaging, supplies, fuel, chemical agents, commercial products and so on. inputs accept the product ranges have been determined, the product of laboratory products by input control carried accept values ​​that products in stock are taken, unsuitable products related to the supplier CPA opened improvements being demanded, the problematic entries refund or product exchange process is required. .